Nodpod Silk Weighted Eye Mask

All goods must be returned in their original, sealed packaging and be in a re-saleable condition. In the interest of hygiene, we are unable to accept returns on unwanted items that have been used and have had their security and/or hygiene tags removed. 

 

We accept returns on all orders as long as you notify us within 14 days of receipt that you want to return your order. You then have 14 days to physically return the products.

 

You will be responsible for the cost of returning the goods unless we deliver an incorrect item or the item is faulty. Please ensure that you keep a copy of your proof of postage, as we can't be held responsible for goods that have either been damaged or lost in transit.

 

Goods must be returned in their original, sealed packaging and re-saleable. (This does not affect your statutory rights) If items are received back damaged, or missing items we are entitled to make a charge to cover the cost of this, and thus this may affect the amount credited to you. We aim to process returns within 5 working days of receiving the item back. Please ensure that faulty items are returned in a clean condition. This will assist with the review process whilst also helping to ensure the health and safety of the return team completing the item review. Your statutory rights are not affected.

 

If we deliver an item in error or a damaged item, we will cover the cost of returning this to us if required. If you do receive a damaged item, please do not dispose of it without prior written confirmation from us as we may require it returned (at our expense). In the interests of hygiene, we are unable to exchange or refund any grooming, cosmetic or electrical products once the security or hygiene tag/seal has been removed, or if they show signs of use unless the items are faulty.

Processing & Dispatch

    •    All orders are processed within 1-2 business days (excluding weekends and

          holidays).

    •    You will receive a confirmation email with tracking details once your order

          has been dispatched.

 

Shipping Rates & Delivery Times

 

We offer the following shipping options:

    •    Standard Shipping (3-5 business days) – £3.95

    •    Express Shipping (1-2 business days) – £6.95

    •    Free shipping with orders made for £50 and over

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Note: We currently only ship to the UK. Delivery times may be affected by unforeseen circumstances such as postal delays. 

 

Order Tracking

    •    Once shipped, you’ll receive a tracking number via email so you can monitor

           your order’s progress.

 

Missed or Lost Deliveries

    •    If a package is returned due to an incorrect address or missed delivery

          attempts, the customer will be responsible for reshipping fees.

    •    If your package is lost in transit, please contact us, and we will assist in

          resolving the issue.

 

Damaged or Missing Items

    •    If your order arrives damaged, please email us at

          info@zerofilteraesthetics.co.uk within 48 hours of delivery

          with photos of the damaged item and packaging.

    •    Missing items must also be reported within 48 hours of delivery.

 

Contact Us

 

For any shipping-related questions, feel free to contact our support team at info@zerofilteraesthetics.co.uk.