Using vibration and heat to stimulate the skin around the eyes at a frequency of 16,000 times per minute, it relaxes the muscles, relieves eye fatigue, effectively eliminates puffiness and lightens fine lines., 2 modes: Red: Helps improve cell activity, boosts cell metabolism and stimulates collagen growth, thus enhancing skin elasticity and repairing sensitive skin. Blue Blue: relaxes the eye area, tightens skin elasticity and eliminates eye puffiness., 40℃ heat stimulates skin blood circulation, lightens dark circles and eye bags, improves repair ability and promotes eye essence absorption., and ALAN eye massage pen is light weight and has enough LED display for checking vibration level, temperature and power level. Suitable for carrying in your handbag and makeup bag, easy to carry and use anywhere.
ANLAN EMS Microcurrent Eye Beauty Device
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns and exchanges under the following conditions:
• Items must be returned unopened, unused, and in their original packaging within 14 days of delivery.
• For hygiene reasons, skincare, haircare, and cosmetic products cannot be returned once opened or used.
• Beauty devices and electrical items must be unused and in their original condition with all accessories and packaging intact.
• Proof of purchase is required for all returns.
How to Return an Item
1. Contact our customer service team at info@zerofilteraesthetics.co.uk with your order number and reason for return.
2. We will provide return instructions and a return authorisation.
3. Securely package the item(s) and send them back to us using a tracked postal service at your own cost.
4. Once we receive and inspect the return, we will process your refund or exchange.
Refunds
• Refunds will be processed to the original payment method within 5-7 business days after approval.
• Shipping costs are non-refundable, unless the item is faulty or incorrect.
• If your return does not meet our policy requirements, we may reject the return and send the item back to you.
Damaged or Faulty Items
• If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery.
• We may request photos of the issue and will arrange a replacement or full refund at no extra cost.
Non-Returnable Items
• Gift cards and promotional items
• Opened or used beauty products (for hygiene reasons)
For any questions, feel free to contact us at info@zerofilteraesthetics.co.uk.
Processing & Dispatch
• All orders are processed within 1-2 business days (excluding weekends and
holidays).
• You will receive a confirmation email with tracking details once your order
has been dispatched.
Shipping Rates & Delivery Times
We offer the following shipping options:
• Standard Shipping (3-5 business days) – £3.95
• Express Shipping (1-2 business days) – £6.95
• Free shipping with orders made for £50 and over
Note: We currently only ship to the UK. Delivery times may be affected by unforeseen circumstances such as postal delays.
Order Tracking
• Once shipped, you’ll receive a tracking number via email so you can monitor
your order’s progress.
Missed or Lost Deliveries
• If a package is returned due to an incorrect address or missed delivery
attempts, the customer will be responsible for reshipping fees.
• If your package is lost in transit, please contact us, and we will assist in
resolving the issue.
Damaged or Missing Items
• If your order arrives damaged, please email us at
info@zerofilteraesthetics.co.uk within 48 hours of delivery
with photos of the damaged item and packaging.
• Missing items must also be reported within 48 hours of delivery.
Contact Us
For any shipping-related questions, feel free to contact our support team at info@zerofilteraesthetics.co.uk.