SKIN-RG Phoenix Super C TETRA Serum

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns and exchanges under the following conditions:

• Items must be returned unopened, unused, and in their original packaging within 14 days of delivery.

• For hygiene reasons, skincare, haircare, and cosmetic products cannot be returned once opened or used.

• Beauty devices and electrical items must be unused and in their original condition with all accessories and packaging intact.

• Proof of purchase is required for all returns.

 

How to Return an Item

1. Contact our customer service team at info@zerofilteraesthetics.co.uk with your order number and reason for return.

2. We will provide return instructions and a return authorisation.

3. Securely package the item(s) and send them back to us using a tracked postal service at your own cost.

4. Once we receive and inspect the return, we will process your refund or exchange.

Refunds

• Refunds will be processed to the original payment method within 5-7 business days after approval.

• Shipping costs are non-refundable, unless the item is faulty or incorrect.

• If your return does not meet our policy requirements, we may reject the return and send the item back to you.

Damaged or Faulty Items

• If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery.

• We may request photos of the issue and will arrange a replacement or full refund at no extra cost.

Non-Returnable Items

• Gift cards and promotional items

• Opened or used beauty products (for hygiene reasons)

For any questions, feel free to contact us at info@zerofilteraesthetics.co.uk.

Processing & Dispatch

    •    All orders are processed within 1-2 business days (excluding weekends and

          holidays).

    •    You will receive a confirmation email with tracking details once your order

          has been dispatched.

 

Shipping Rates & Delivery Times

 

We offer the following shipping options:

    •    Standard Shipping (3-5 business days) – £3.95

    •    Express Shipping (1-2 business days) – £6.95

    •    Free shipping with orders made for £50 and over

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Note: We currently only ship to the UK. Delivery times may be affected by unforeseen circumstances such as postal delays. 

 

Order Tracking

    •    Once shipped, you’ll receive a tracking number via email so you can monitor

           your order’s progress.

 

Missed or Lost Deliveries

    •    If a package is returned due to an incorrect address or missed delivery

          attempts, the customer will be responsible for reshipping fees.

    •    If your package is lost in transit, please contact us, and we will assist in

          resolving the issue.

 

Damaged or Missing Items

    •    If your order arrives damaged, please email us at

          info@zerofilteraesthetics.co.uk within 48 hours of delivery

          with photos of the damaged item and packaging.

    •    Missing items must also be reported within 48 hours of delivery.

 

Contact Us

 

For any shipping-related questions, feel free to contact our support team at info@zerofilteraesthetics.co.uk. 

Amaranthus Caudatus Seed (Amaranth) Squalane (Natural/Non-Synthetic Encapsulation), Tetrahexyldecyl Ascorbate (Premium High Potency Stabilised Vitamin C Natural), Glycine Soja Oil (Natural Plant Extract), Caprylic/capric triglyceride (Derivative of Glycerin & Fractionated Coconut Oil), Tocopherol (Natural Vitamin E), Aloe Barbadensis Leaf (Natural Plant Extract), Citrus Aurantium Dulcis Flower (Orange Blossom Flower) Extract, Phoenix Dactylifera Seed (Date Palm Clinical Plant) Extract. *Please note this formula is the property of SKIN-RG® and its intellectual trademarks and copyright.

Use me Day and Night as a "Targeted Eye Serum" or "Full Face Booster".

Full Face Booster

Step 1

Apply to skin while still slightly damp skin from cleansing. Then, smooth into palms and press into skin this will stimulate blood circulation and help the product penetrate deeply.

Pay special attention to the oval of the face and the edges of your lips and area of concern. Complete by pressing in around the outer eye area.

Step 2

Wait until fully absorbed before applying moisturiser if there is product there, you may have put too much on, (putting more on does not yield better results. Consistency is vital, little and often is your mantra!). Lightly dab the area with a tissue to remove excess.

Targeted Eye Treatment

Step 1

Our Phoenix Super C is super concentrated, so a tiny pea-size amount is all you need for both eyes. The area around your eye is super delicate, so using your ring finger is essential since it naturally has the lightest touch. You don't want to put too much pressure on the skin. 

Its best to tap the product around the outer eye area and smooth outwards to avoid getting into the eyes. The product will travel to where it is needed. 

If it feels oily and slippery then you have applied to much. Remember less is more! If you have applied too much dab off the excess with a tissue or damp cloth.