SKIN-RG The Matrix Serum Natural Retinol

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns and exchanges under the following conditions:

• Items must be returned unopened, unused, and in their original packaging within 14 days of delivery.

• For hygiene reasons, skincare, haircare, and cosmetic products cannot be returned once opened or used.

• Beauty devices and electrical items must be unused and in their original condition with all accessories and packaging intact.

• Proof of purchase is required for all returns.

 

How to Return an Item

1. Contact our customer service team at info@zerofilteraesthetics.co.uk with your order number and reason for return.

2. We will provide return instructions and a return authorisation.

3. Securely package the item(s) and send them back to us using a tracked postal service at your own cost.

4. Once we receive and inspect the return, we will process your refund or exchange.

Refunds

• Refunds will be processed to the original payment method within 5-7 business days after approval.

• Shipping costs are non-refundable, unless the item is faulty or incorrect.

• If your return does not meet our policy requirements, we may reject the return and send the item back to you.

Damaged or Faulty Items

• If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery.

• We may request photos of the issue and will arrange a replacement or full refund at no extra cost.

Non-Returnable Items

• Gift cards and promotional items

• Opened or used beauty products (for hygiene reasons)

For any questions, feel free to contact us at info@zerofilteraesthetics.co.uk.

Processing & Dispatch

    •    All orders are processed within 1-2 business days (excluding weekends and

          holidays).

    •    You will receive a confirmation email with tracking details once your order

          has been dispatched.

 

Shipping Rates & Delivery Times

 

We offer the following shipping options:

    •    Standard Shipping (3-5 business days) – £3.95

    •    Express Shipping (1-2 business days) – £6.95

    •    Free shipping with orders made for £50 and over

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Note: We currently only ship to the UK. Delivery times may be affected by unforeseen circumstances such as postal delays. 

 

Order Tracking

    •    Once shipped, you’ll receive a tracking number via email so you can monitor

           your order’s progress.

 

Missed or Lost Deliveries

    •    If a package is returned due to an incorrect address or missed delivery

          attempts, the customer will be responsible for reshipping fees.

    •    If your package is lost in transit, please contact us, and we will assist in

          resolving the issue.

 

Damaged or Missing Items

    •    If your order arrives damaged, please email us at

          info@zerofilteraesthetics.co.uk within 48 hours of delivery

          with photos of the damaged item and packaging.

    •    Missing items must also be reported within 48 hours of delivery.

 

Contact Us

 

For any shipping-related questions, feel free to contact our support team at info@zerofilteraesthetics.co.uk. 

Amaranthus Caudatus Seed Extract (Amaranth Squalane), Tocopherol, Bakuchiol (Plant-Based Botanical Retinol Resin Alternative), Plankton**(Clinical Active), Sunflower Seed Oil*, Amber (Extract), Boswellia Serrata (Frankincense) Oil*, Lavandula Angustifolia (Lavender) Flower Oil*, Rosmarinus Officinalis Leaf Oil*, Pelargonium Graveolens (Rose Geranium) Flower Oil*, Citrus Aurantium (Neroli) Flower Oil*. Naturally occurring in essential oils: Citral, Linalool, Geraniol, Citronellol, Limonene, Farnesol.
Contains clinically** proven ingredients
Vegan Friendly, *Certified organic, Leaping Bunny Cruelty Free Product

Step 1

Apply to skin while still slightly damp skin from cleansing. Then, smooth into palms and press into skin this will stimulate blood circulation and help the product penetrate deeply.

Pay special attention to the oval of the face and the edges of your lips and area of concern. 

Step 2

Wait few seconds before applying moisturiser and or concealer, and if there is still product there, you may have put too much on, (putting more on does not yield better results. Consistency is vital, little and often is your mantra!).