Modes Function:
Mode 1--Sonic Mode: ultrasonic high frequency vibrating shatter dirt and turn waterdrop to mist and rinse pores in order to clean face dirt thoroughly
Mode 2--Clean Mode：help clean dirt inside your skin pores like cosmetic residue
Mode 3--Moist Mode: help skincare products better and deeper absorption, keep face moist for longer time
Mode 4--Massage Mode: help massage and speed up the blood circulation of face skin
Mode 5--Lift Mode: lift up and tighten saggy skin, make skin more firming by release EMS microcurrent to stimulate the skin to regenerate more collagen
Waterproof Ultrasonic Skin Scrubber
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns and exchanges under the following conditions:
• Items must be returned unopened, unused, and in their original packaging within 14 days of delivery.
• For hygiene reasons, skincare, haircare, and cosmetic products cannot be returned once opened or used.
• Beauty devices and electrical items must be unused and in their original condition with all accessories and packaging intact.
• Proof of purchase is required for all returns.
How to Return an Item
1. Contact our customer service team at info@zerofilteraesthetics.co.uk with your order number and reason for return.
2. We will provide return instructions and a return authorisation.
3. Securely package the item(s) and send them back to us using a tracked postal service at your own cost.
4. Once we receive and inspect the return, we will process your refund or exchange.
Refunds
• Refunds will be processed to the original payment method within 5-7 business days after approval.
• Shipping costs are non-refundable, unless the item is faulty or incorrect.
• If your return does not meet our policy requirements, we may reject the return and send the item back to you.
Damaged or Faulty Items
• If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery.
• We may request photos of the issue and will arrange a replacement or full refund at no extra cost.
Non-Returnable Items
• Gift cards and promotional items
• Opened or used beauty products (for hygiene reasons)
For any questions, feel free to contact us at info@zerofilteraesthetics.co.uk.
Processing & Dispatch
• All orders are processed within 1-2 business days (excluding weekends and
holidays).
• You will receive a confirmation email with tracking details once your order
has been dispatched.
Shipping Rates & Delivery Times
We offer the following shipping options:
• Standard Shipping (3-5 business days) – £3.95
• Express Shipping (1-2 business days) – £6.95
• Free shipping with orders made for £50 and over
Note: We currently only ship to the UK. Delivery times may be affected by unforeseen circumstances such as postal delays.
Order Tracking
• Once shipped, you’ll receive a tracking number via email so you can monitor
your order’s progress.
Missed or Lost Deliveries
• If a package is returned due to an incorrect address or missed delivery
attempts, the customer will be responsible for reshipping fees.
• If your package is lost in transit, please contact us, and we will assist in
resolving the issue.
Damaged or Missing Items
• If your order arrives damaged, please email us at
info@zerofilteraesthetics.co.uk within 48 hours of delivery
with photos of the damaged item and packaging.
• Missing items must also be reported within 48 hours of delivery.
Contact Us
For any shipping-related questions, feel free to contact our support team at info@zerofilteraesthetics.co.uk.
