We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns and exchanges under the following conditions:
• Items must be returned unopened, unused, and in their original packaging within 14 days of delivery.
• For hygiene reasons, skincare, haircare, and cosmetic products cannot be returned once opened or used.
• Beauty devices and electrical items must be unused and in their original condition with all accessories and packaging intact.
• Proof of purchase is required for all returns.
How to Return an Item
1. Contact our customer service team at info@zerofilteraesthetics.co.uk with your order number and reason for return.
2. We will provide return instructions and a return authorisation.
3. Securely package the item(s) and send them back to us using a tracked postal service at your own cost.
4. Once we receive and inspect the return, we will process your refund or exchange.
Refunds
• Refunds will be processed to the original payment method within 5-7 business days after approval.
• Shipping costs are non-refundable, unless the item is faulty or incorrect.
• If your return does not meet our policy requirements, we may reject the return and send the item back to you.
Damaged or Faulty Items
• If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery.
• We may request photos of the issue and will arrange a replacement or full refund at no extra cost.
Non-Returnable Items
• Gift cards and promotional items
• Opened or used beauty products (for hygiene reasons)
For any questions, feel free to contact us at info@zerofilteraesthetics.co.uk.
